BlackBerry Support
We can provide fantastic BlackBerry support for your BlackBerry Enterprise Server, covering all aspects below; you know it makes sense to outsource your BlackBerry support to the experts!
- Remarkably cheap BlackBerry support from £2.85 per user per month.
- Typically anyone under 500 users will be on the SMB Advantage Support package.
Key features of Advantage Support are:
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24/7 365 phone support direct with RIM |
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FREE BES Server upgrades |
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Online training (1 x certification voucher plus 5 x exam vouchers) |
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Access to migration kits to make upgrades smoother (?) |
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Support package based on total number of users across the group not the number of BES servers (e.g. cover entire business under one agreement regardless of number or location of BES servers) |
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Access to RIM BlackBerry Expert Support Centre online, technical podcasts and newsletters |
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Support remains unchanged even if you change carrier |
As a guide (please request a quote for you specific number of users) the Advantage Support Package can be purchased for the following costs:
| 30 users | £1,029 per annum (minimum entry level, but does not require you to have 30 users) |
| 50 users | £1,409 per annum |
| 100 users | £2,358 per annum |
| 250 users | £5,058 per annum 500 users - £9,557 per annum |
| 1000 users | £18,056 per annum |
| 1000+ | Please request specific pricing |
A few other good points are:
1) You only need to purchase support for the number of live users not the number of CALs (e.g. 250 Cals but only 202 users connecting, then only purchase 202 for support)
2) The package is user based not server based. So for users who may have several businesses and/or multiple servers they can cover everything on one contract (extremely beneficial in terms of the FREE upgrades for the BES)
3) Once the support is purchased there is no need during the supported period to update RIM with increased user numbers, this is simply reconciled at the renewal date for the next period (support is only available on a 12 monthly basis due to this but does mean that if you are looking to increase your users it is better to get support sooner rather than later)
BES Healthcheck
Email has never been as business critical as it is today, so make sure your BlackBerry Enterprise Server keeps running, get your FREE BES Healthcheck
Check me out >BlackBerry for Business
BlackBerry in action with some genuine customer case studies, demonstrating how this solution performs in the real world.
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Customer Service
Ferryboat House, Ferryboat Lane, Sunderland, SR5 3JN
Tel: 08700 118 000 Fax: 0191 516 9160
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