o2 to compensate users for the unprecedented network issue last week.
On Wednesday of last week o2 experienced a fault with one their network systems which meant that one third of o2 customers devices could not register correctly on our network at some point over a one-day period. As a result, those customers could have experienced difficulty when making and receiving calls, sending texts and using data.
The issue we had was unprecedented and o2 recognised that this caused inconvenience and frustration for those who had a disruption in service. They have now identified all those customers directly affected (those whose devices could not connect on our system) and are giving them the equivalent of three days back for the disruption as a gesture of goodwill and to say sorry:
- Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
- Pay & Go customers will receive 10% extra on their first top-up in September
In addition to that and to thank all our customers for supporting us through an unprecedented and difficult period, we are giving everyone on O2 a £10 O2 voucher to spend in store. This will be redeemable via the O2 Priority Moments app or online at www.o2.co.uk/priority. It will be available between 1st and 30th September to download through Priority Moments and redeem in store, with no minimum spend, one voucher per transaction and no change given.
More details will be sent to clients who were individually effected, tell us your own experiences from this…
This article is copyright © 2013 Mike Bowers.