o2 Landline Care Packages

O2 Landline Care Package - Level One

(included as standard on landline (analogue) and ISDN2)

  • The working hours for this service are 8.00am to 5.00pm Monday-Friday, excluding Bank and Public Holidays
  • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holiday
  • If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day
  • Work will only be carried out during these working hours.

O2 Landline Care Package - Level Two

(included as standard on ISDN 30 otherwise chargeable at £1.13 per month per line/channel)

  • The working hours for this service are 8.00am to 5.00pm Monday-Saturday excluding Public and Bank Holidays
  • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays
  • If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day
  • Work will normally only be carried out during these working hours
  • We will respond within 4 working hours of receipt of a fault report.

O2 Landline Care Package - Level Three

(chargeable at £4 per month per line/channel)

  • The working hours for this service are 7.00am to 9.00pm Monday-Sunday, including Public and Bank Holidays
  • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays
  • If a fault is reported before 1pm, we’ll fix it by the end of the day including public and bank holidays
  • If it’s after 1pm within working hours we’ll fix it before 1pm the next dayIf outside of our office hours, we’ll get in touch at the start of the next working day

O2 Landline Care Package - Level Four

(chargeable at £5 per month per line/channel)

  • The working hours for this service are 24 hours a day, 7 days per week, including Bnak and Public Holidays
  • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays
  • The target fix time is 6 hours*

* This assumes we have 24 hour access to the location, If we visit the location and this is not the case the customer will still be charged (if applicable)

Expedited Repair

Customers on Level Two and Level Three packages can request a fastre service on a per occasion basis.

Customer on this package One off repair at this package's service level Cost
Level Two Level Three £500 per landline/ISDN2 line
Level Four £650 per landline/ISDN2 line

£500 per ISDN30 line
Level Three Level Four £150 per landline/IDSN2 line

o2 Landline

o2 Landline

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Which Landline

Which Landline

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