Remote Field Service

Industries and agencies that employ field service teams for monitoring, replenishment or repair can be well-supported by m2m solutions allowing remote monitoring systems to stream line your business. Such applications fall into three categories:

Remote Field Service: Systems That Need To Be Refilled

Without some form of machine 2 machine system, the refilling process is based on fixed schedules rather than on measured demand and therefore suffers from three major inefficiencies:

1. Drivers often show up when machines don’t need refilling

2. They don’t show up when machines do need refilling

3. They show up with the wrong mix of products.

This adds up to higher costs and lower revenues for vending companies.

In contrast, telemetry-equipped machines can place orders when needed, with the right mix of products, to optimise sales and minimise replenishment costs making remote vending machine stock level monitoring a no-brainer for most vending machine companies.

Remote Field Service: Systems That Need To Be Emptied

Conversely, machines that need to be emptied at unpredictable intervals, such as parking meters and token collection points on mass transit systems, could enjoy the same benefits from remote field service technologies.

In both cases, expensive fleets of vehicles and drivers from your field service teams are employed to service individual transaction points, which individually account for very little revenue but collectively account for very high costs.

By matching service efforts with actual, measured demand, both private companies and government agencies can make much better use of their expensive resources.

Remote Field Service: Systems That Need To Be Serviced Or Repaired

The opportunities in this category range from office machines to railway crossing barriers to elevators.

Whenever there is a machine in need of attention – particularly a machine involved in generating revenue or keeping people safe – m2m can play a major part.

An additional benefit of wireless m2m that applies to all three categories is mobility.

For example, a company that leases office equipment could easily move its machinery from one customer site to the next without worrying about installing new phone lines to establish data connections.

M2M In Use

A short video showing how machine 2 machine actually works and could give you an idea of applications in your business

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Alex Scullion Video

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