Our Cancellation & Returns Policy
4.1 If you wish to cancel your order:
(a) You can notify us by calling us on 08700 118 000 before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods, we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
- In the event that the product has been used.
- In the case of software, audio or visual products, where the packaging has been unsealed to any products that we have made or customised specifically for you.
The provisions of clause 4.4 do not affect your statutory rights.
North Star Housing Group