Remote Assist

We deliver secure, remote support to our high-value smartphone and BlackBerry customers by giving our technicians the tools they need to fix issues remotely as if the device were at their fingertips. Our technicians can work with iPhone, Windows Mobile, Symbian, and BlackBerry  devices, in addition to remotely supporting PCs and Laptops.

 

This has greatly improved customer satisfaction with an enhanced, remote control-based end-user support experience. Also, help increase first-call resolution rates and lower average handle times.

  • We make it easier for you our customers to securely request and receive support:
  • We use chat to communicate even when a second voice line is not available.
  • We can also simultaneously access our customer’s PC and smartphone to quickly resolve sync or content management issues.

 

Speak to our service department today if you need this level of support!  Say a director away from the office who is unable to opperate his or her device, your sales manager in a meeting and is unable to access the killer app for the sale or perhaps even your own CRM.  Our trained technicians can take remote control of these smartphone devices and troubleshoot as if they are holding the device in their own hands.

 

By investing in this kind of techology, we are looking to continue to set the standard for customer care, to see more of what we offer in relation to BlackBerry Advanced Support or Managed Services speak to your account manager or click the hyperlinked text.

BlackBerry & SME

How BlackBerry really works for SME, watch this short video to see how your Business can benefit.

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